Terms and cancellation

Last updated 21 October 2026

About these terms

Ucraya is a trading name of Training Centre Raya London Ltd, company number 11618355, registered at 7 Corporation Street, London E15 3HB. These terms cover the online lessons sold through this site.

Booking and payment

You enquire through the site. The office replies by email, and when you are happy, the office confirms your place and sends the bank details with your booking confirmation.

Payment is by bank transfer only. We do not take card payments on the site and we never ask for your card details.

Online group courses

A level course costs £298. A £50 deposit secures your place and is part of the £298. The balance of £248 is paid in two parts: £124 at the start of the course and £124 at the third lesson.

The deposit is not refundable, but it can be moved to another group of the same course and level. A group runs when it has enough students. If a group does not run, the deposit is refunded or moved.

A postponed course must be finished within the year it started. A course cannot be postponed twice.

One-to-one lessons

One-to-one lessons are £15 per 55 minute lesson, or £20 per 55 minute lesson when taught entirely in English. You pay per lesson or in blocks agreed with the office.

Rescheduling and cancellation

You can reschedule a one-to-one lesson once, with at least 48 hours notice by email, text or phone. With less than 48 hours notice, the lesson is charged.

Illness is considered case by case, and we answer within ten working days.

Exams and results

Exam entry fees are separate and are paid to the exam body. We do not run tests. We teach and prepare you, but we cannot promise a result in any test.

Free class

You can join one live group class free of charge to see how we teach.

Bring a friend

For one-to-one lessons, bringing a friend earns free lessons: 2 for 1 friend, 4 for 2 friends and 6 for 3 friends. The friend must study for at least two months with two lessons a week. For group courses, two people booking together get 20% off the level, and three get one module free.

Questions

If anything here is unclear, write to office@ucraya.co.uk before you book.